Protecting a Financial Institution from Phishing Attacks with PhishRisk

Client Background:
A mid-sized bank serving 150,000+ active customers across South Asia. The bank was expanding digital banking services and offering mobile banking apps, increasing its online exposure.

Challenge:
The bank faced frequent phishing attacks targeting both employees and customers. These included fake emails, cloned websites, and SMS phishing campaigns. The attacks were causing:

• Loss of customer confidence
• Increased IT support workload
• Compliance risks with regulatory authorities

Solution:
DentiSystems deployed PhishRisk, an AI-driven phishing detection and risk analysis platform. Key steps included:

Real-time email monitoring to identify suspicious links and malicious attachments.

Domain impersonation detection to block cloned or lookalike websites.

Employee awareness training with simulated phishing campaigns.

Customer alerts and education, including push notifications on detected threats.

Results:

• 87% reduction in phishing emails reaching end users.
• Zero reported financial fraud cases in three months.
• 23% increase in customer trust metrics from surveys.
• Compliance with regional cybersecurity regulations ensured.

Conclusion:
PhishRisk empowered the bank to proactively defend against phishing attacks, enhancing cybersecurity posture while preserving customer trust. The bank has since expanded its partnership with DentiSystems to cover endpoint and transaction monitoring.